Shipping &Â Returns
SHIPPING INFORMATION
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- UK standard postage - Royal Mail 2nd class service.
- International shipping - currently only shipping to the UK.​
- Delivery can take anywhere between 2 - 21 days depending on your location. I ship from Scotland, UK.
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Orders are usually dispatched within 2 - 3 days of your order being placed. If I can post sooner I will.
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Refunds & Exchanges
Refunds and exchanges are dealt with at the discretion of Aana Design.
I put all my effort and a lot of love into my creations and hope that you are fully satisfied with your purchase. However, if you are not happy with your item(s) then please contact me within 7 days upon receiving your item so I can help you resolve the issue:
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- No exchanges or refunds are given on earrings due to hygiene reasons unless deemed faulty.
- No exchange or refunds are given on commissioned, custom and personalised orders unless deemed faulty.
- No refunds are given on sample sale items unless deemed faulty.
- An item is only eligible for return/exchange if unworn and in its original packaging. Proof of purchase is also required.
- Returns are at the customers own risk and expense. As a small business, Aana Design cannot be held accountable for items being lost in transit during a return. Please ensure the item is securely packaged, in its original packaging and condition.
- The refund amount only applies to the cost of the item purchased and excludes any postage costs.
- In the rare case you receive your item in a faulty condition, please email me within 7 days of receiving your item.
- All items will be checked over for damage or faults before issuing a refund.
- Items found to be damaged by the customer will not be refunded.
- Refunds will be issued within 14 days.
- Vouchers are not eligible for a refund.
- If you wish to cancel your order please email me within 24 hours of your order being placed. A cancellation cannot be processed after this period.
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Creations Disclaimer
Aana Design endeavours to ensure all images are a true representation of the finished product. However, please bear in mind that all pieces are handmade and therefore can contain very slight variations, for example; colours of stones, or other materials such as jesmonite may differ slightly in colour with each computer monitor and each individual piece due to its handmade nature.
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Voucher T's & C's
- Voucher amounts do not apply to postage costs
- Vouchers can currently only be redeemed in ONE transaction
- No cash or change alternative will be given when the full amount of the voucher has not been spent in a single transaction
- If a refund or exchange is given from a purchase using a gift voucher, a credit note to be used in the shop will be given, not a monetary refund
- Vouchers are valid for 1 year once purchased, unless ordered between Oct - Dec, where the voucher will be extended an extra month
- Vouchers are currently posted out only, free of charge with T's & C's enclosed for the recipient
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Copyright
Copyright, Design Rights and Intellectual Property on this website are owned by Stevie Adams at Aana Design. You may use images and information for your blogs/reviews so long as Aana Design is credited. Please email Stevie with any questions: stevie@aanadesign.com
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Privacy Policy
Aana Design will not share your information with any third parties. Aana Design may collect information such as name, email address, billing address when signing up to the news letters/journals or making a purchase, and any other information you choose to share with Aana Design.
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Materials Used
Stevie uses Britannia or sterling silver sheet and wire and a material called jesmonite. Jesmonite is a gypsum-based material and like an acrylic resin. It’s environmentally friendly, durable, long lasting, heat resistant and water resistant. All findings (chain, ear posts, ring shanks etc.) are sterling silver. Be assured that all materials used to create a piece will be clearly stated in the item description.
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Caring for your Jewellery
Sterling silver is 92.5% silver and 7.5% other metals. Britannia silver is 95.8% silver and 4.2% other metals. There is no nickel in silver. Your pieces will be hallmarked 925 or 958 when the item is over 7.8g in weight.
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Silver jewellery can become discoloured and even discolour your skin. This is normal and can be caused by many factors such as leaving your jewellery in a box for a lengthy period of time, the foods you eat, lotions on your skin and our surrounding environment:
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- Your jewellery will come with a little, black patch which slows the tarnishing process
- Use a silver polishing cloth to gently clean your pieces (you can find these in the Penicuik shop & the online shop)
- Remove jewellery before showering, sleeping, swimming, using household chemicals, exercising etc.
- Silver dip cleaning solutions can also be purchased online to clean your silver, however these are not suitable for pieces that have/contain jesmonite, resin or stones
- Jesmonite pieces have been coated with a protective sealant and can be wiped clean with a soft cloth or a slightly damp cloth and then patted dry
- Store your jewellery in a soft pouch or box
- Please do not wear your jewellery when bathing, swimming or exercising in order to prolong the quality of your jewellery
If you have any questions or concerns, then please do not hesitate to contact me. I am more than happy to help in any way I can and will get back to you as quickly as possible: stevie@aanadesign.com